Delete your Walking Buddy account
Walking Buddy · Account & data deletion
Use this page to request deletion of your Walking Buddy account and associated data. An in-app deletion button is planned; until then, deletion is handled by request as described below.
How to request deletion
- Open the Walking Buddy listing on Google Play or the App Store and contact the developer (or use the store’s support / contact developer option).
- Use the subject line “Walking Buddy account deletion”.
- Include the email address of the account you want deleted (the same email you use to sign in).
- We will verify ownership when needed and confirm when deletion is complete.
You can also start from our support page, which points to the same channel.
What we delete
After a verified request, we delete:
- Your Firebase Authentication account (email / Google Sign-In credentials for Walking Buddy).
- Your Cloud Firestore user document and related gameplay data (profile, steps synced to your account, hatch / pet state, wallet balances stored for your account, Hall of Fame entry if any).
What we may keep (and for how long)
- Purchase records held by Google Play or Apple remain with those stores under their policies; we do not store full payment card details.
- Limited logs or backups may retain residual identifiers for a short period (typically up to 30 days) for security, fraud prevention, or legal compliance, then are removed or anonymized in the normal backup cycle.
- Advertising / analytics data already processed by Google AdMob or similar providers is handled under their retention policies; we stop associating new activity with your deleted account.
- On-device data (local preferences, Health Connect / sensor permissions) stays on your device until you clear app data or uninstall; revoke health and camera permissions in system settings if you wish.
Timing
We aim to complete deletion within 30 days of a verified request. You will receive a confirmation when it is done.